Refund Policy

30-Day Money-Back Guarantee

At Elera, your satisfaction is our priority. We stand behind the quality and effectiveness of our cosmetic products. If for any reason you are not fully satisfied, you can return your product for free within 30 days of your purchase date.

To be eligible for a return, your item must be in the original packaging, unused or minimally used, and accompanied by the receipt or proof of purchase.

To initiate your return, please contact us at help@eleraparis.com. Once your return request is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send your item. Please note, returns sent without prior authorization will not be accepted.

For any questions regarding returns, contact us at help@eleraparis.com

Damages and Issues

Please inspect your order immediately upon receipt. If your product arrives defective, damaged, or if you receive an incorrect item, please reach out to us promptly at help@eleraparis.com. We’ll quickly evaluate the issue and make it right.

Exchanges

To ensure you receive the desired product promptly, please return the unwanted item and place a new order separately after your return has been approved.

European Union 14-Day Cooling-Off Period

For orders shipped within the European Union, you have the right to return your item within 14 days from receipt, for any reason and without justification. The product must be returned in its original packaging, unused or minimally used, along with the receipt or proof of purchase.

Refunds

Once your returned item is received and inspected, we’ll notify you of your refund status. Approved refunds will be processed to your original payment method within 10 business days. Processing times can vary based on your financial institution.

If more than 15 business days pass after your refund approval without seeing the credited amount, please contact us at help@eleraparis.com.